Who We Are
We arrange home, investment, construction and business finance for people in Mackay and the surrounding district. The person you speak to first is the person who writes your application, and on a standard home loan the lender pays us when it settles rather than you.
How We Choose a Lender for You
We start with your income, not with a rate table. How a lender reads your payslip decides your borrowing capacity far more than a rate comparison does, and lenders read the same payslip very differently. That is doubly true in Mackay, where a large share of household income arrives as site allowance, overtime or contract payments.
So the first thing we do is work out what a lender will actually count. Then we look at what your commitments cost you, remembering that credit card limits count at their limit rather than their balance, and what needs to change before anything is lodged. Then we choose the lender whose policy fits, and we tell you which one and why.
What We Will Tell You That You Might Not Want to Hear
If waiting three months would put you in a materially better position, we say so. If a scheme you have read about does not apply to a Mackay property like the one you are inspecting, we say that at the first conversation rather than at contract stage. If a bank has already declined you and the reason is going to repeat everywhere, we tell you what would have to change instead of shopping the application around.
We do not guarantee outcomes and nobody honestly can. Lending is subject to lender criteria, assessment and approval, and what we can promise is that we will tell you where you stand before you spend anything.
Who Pays Us, and When
On standard residential loans the lender pays us a commission when your loan settles. That is how mortgage broking works in Australia, and it means there is no fee to you: not for the first conversation, not for the eligibility work, or for the application itself. If you turn out not to qualify for anything yet, you still pay nothing.
Commercial and equipment finance can work differently, and a fee may apply there. Where one does, we set it out in writing in our Credit Guide before you decide whether to go ahead. You would never learn about a cost after the fact.
We quote no interest rates, fees or repayment figures anywhere on this site. Rates move constantly and the figure that matters is the one a specific lender offers your specific application, which we give you in writing once we have it.
The Rules We Work Under
Since 1 January 2021 mortgage brokers have been bound by the best interests duty under Part 3-5A of the National Consumer Credit Protection Act, guided by ASIC Regulatory Guide 273. It requires us to act in your best interests and, where our interests conflict with yours, to put yours first. It cannot be contracted out of.
In practice that means we cannot recommend a lender because it pays us more. Where we recommend one over another, we can tell you the reason, and the reason has to be about your situation.
It also means the panel matters. We are not tied to one bank, so when a lender tightens its policy on Mackay addresses or stops counting a particular allowance, we move to one that has not. A branch cannot do that, and it is the practical difference between a broker and a lender's own staff.
Australian Credit Licence 587864 AFCA membership details are published here once our credit licence is attached.
- What it costs to ask
- Nothing. The first conversation is free and the lender pays us.
Talk to a Mortgage Broker in Mackay
Tell us where you are up to and we work out what you can borrow, which schemes you qualify for and what the next step is. Or call (07) 4849 4617. If you are on shift through the day, use the form and say when suits.
Mortgage Broker Mackay. Mackay, QLD 4740. Monday to Friday, 9am to 5pm.